Terms Of Use
IMPORTANT MEDICAL NOTICE
The Services do not provide emergency medical care and must not be relied upon in an emergency. If you have a medical emergency, contact a licensed healthcare professional or your nearest hospital or emergency service immediately.
1. INTRODUCTION AND ACCEPTANCE
These Terms of Use (“Terms”) are an agreement between you and Asar Healthtech & Innovation Lab Private Limited (“Asar”, “we”, “us”), the owner and operator of www.asar.care and related applications and services (collectively, the “Services”). These Terms, together with our Privacy Policy and Cookie Policy (incorporated by reference, collectively the “Agreement”), govern your access to and use of the Services, whether or not you create an account.
By accessing or using the Services, or by creating an account, you agree to be bound by this Agreement. If you do not agree, you must not use the Services. If you use the Services on behalf of another individual or an entity, you represent that you are authorised to bind them to this Agreement.
2. ELIGIBILITY
You must be at least 18 years old to create an account. Individuals between 16 and 18 (or the applicable age of majority in their jurisdiction) may use the Services only under the supervision of a parent or guardian who has agreed to this Agreement. Individuals under 16 may not use the Services directly; a parent or lawful guardian may use the Services on their behalf, in which case references to “you” in this Agreement refer to such minor, and the parent/guardian accepts this Agreement in their capacity as such.
3. NATURE OF THE SERVICES — NON-CLINICAL FACILITATOR
Asar operates solely as a non-clinical facilitator and coordinator of medical value travel-related services, including general information, second-opinion coordination, administrative support, appointment scheduling, and assistance with non-clinical logistics. Asar does not provide healthcare services, medical treatment, clinical decision-making, diagnosis, prescriptions, or medical supervision. All medical services are provided exclusively by independent Healthcare Providers (doctors, dentists, hospitals, clinics, and other licensed professionals and organisations, “Healthcare Providers”), who are solely responsible for the medical care they deliver.
Asar is not a healthcare provider, medical institution, insurer, or travel operator, and does not assume responsibility for medical outcomes, clinical decisions, or treatment results, nor does it supervise or control the medical judgment of any Healthcare Provider. All the content on ASAR platform / website indicating medical treatment / medicinal usage / technology usage (“Informative Content”) is for information purpose collected from the medical practitioners and is a reproduction of their opinions, ASAR does not guarantee the correctness of the opinions share through such Informative Content.
4. NO MEDICAL ADVICE; NO DOCTOR-PATIENT RELATIONSHIP
Content made available through the Services — including any information, second opinions, cost estimates, or Healthcare Provider profiles (“Content”) — is provided for general informational, administrative, scheduling, and cost-estimate purposes only. It does not constitute medical advice, diagnosis, or treatment, and does not create a doctor-patient, provider-patient, or fiduciary relationship between you and Asar or any Healthcare Provider. Do not disregard, avoid, or delay seeking medical advice from a qualified healthcare provider because of anything you read or receive through the Services. Do not use the Services for emergencies. Reliance on any Content is solely at your own risk; we encourage you to independently verify relevant Content with the Healthcare Provider, medical associations, or applicable medical regulatory bodies.
5. AUTOMATED AND AI-ASSISTED TOOLS
Certain features may use automated systems, algorithms, or AI-based tools to generate informational outputs or summaries. Such outputs are for general informational purposes only, do not constitute medical advice or professional judgment, and may be incomplete or inaccurate. You remain solely responsible for verifying any information obtained through such tools before relying on it for healthcare or travel decisions.
6. HEALTHCARE PROVIDER LISTINGS AND RELATIONSHIPS
You are responsible for selecting your own Healthcare Provider, including assessing their suitability, specialty, experience, and licensing for your needs. Asar takes reasonable steps to verify that participating Healthcare Providers hold licenses or registrations required to practise their specialty, and may exclude providers engaged in inappropriate conduct, but does not recommend, endorse, or warrant any Healthcare Provider or the quality of care they provide. Some Healthcare Providers may pay Asar a fee to be listed, featured, or shown as a Sponsored Result or Premium Listing; this does not constitute an endorsement by Asar. Advertising and cookie-related preferences are described in our Cookie Policy.
7. INTERNATIONAL MEDICAL TRAVEL — RISKS
Obtaining treatment outside your country of residence involves additional risks, including differences in medical standards, regulatory requirements, and clinical practices; language barriers; and limitations on post-treatment follow-up and continuity of care once you return home. Medical outcomes cannot be guaranteed, and post-procedure care or complications may need to be managed in your home country at your own expense. Asar does not assume responsibility for complications, adverse outcomes, delays, or continuity-of-care issues arising from cross-border treatment or travel.
8. COSTS, PAYMENTS, AND REFUNDS
Any cost estimates or pricing information provided are non-binding estimates only and subject to change based on medical complexity, additional procedures, provider policies, currency fluctuations, taxes, or unforeseen circumstances. Asar does not control, guarantee, or collect medical fees charged by Healthcare Providers, and is not responsible for billing disputes, refunds, or payment disagreements between you and any Healthcare Provider or third-party service provider. Where Asar directly charges you a fee for its own coordination services, applicable refund terms are as set out on the Site or in our separate Refund Policy.
9. YOUR ACCOUNT AND RESPONSIBILITIES
You are responsible for ensuring that information you provide to us is accurate and current, for all activity on your account, and for maintaining the confidentiality of your login credentials, including use by anyone to whom you provide them. You may use the Services only for lawful, personal, non-commercial purposes, and must not use them in a way that damages, disables, or impairs our systems or interferes with other users’ access.
10. ACCEPTABLE USE
You agree not to: use the Services in a way that materially impacts the performance of the Services for others; impersonate any person or entity; upload unlawful, defamatory, or infringing content; attempt to gain unauthorised access to our systems or another user’s account; or use automated means (scraping, bots) to access the Services without our written permission.
If you are a Healthcare Provider or otherwise in the healthcare industry, you additionally agree not to: use the Services for any purpose other than as a genuine patient or prospective patient; use the Services to coordinate or fix prices with other providers; or engage in anti-competitive, deceptive, or unfair practices, or violate applicable medical-practitioner regulations, competition law, or consumer-protection law.
11. USER-GENERATED CONTENT
If you submit reviews, feedback, or comments through the Services, you agree to act responsibly, and you acknowledge that such submissions are public and may be viewed by anyone. Asar may investigate and, at its discretion, remove content or suspend accounts that violate this Agreement.
12. INTELLECTUAL PROPERTY
All Content available through the Services (excluding Content you submit) is owned by Asar or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from such Content without our prior written consent, except as necessary for your personal, non-commercial use of the Services.
13. THIRD-PARTY LINKS
The Services may link to third-party websites for your convenience. We do not endorse and are not responsible for the content, accuracy, or practices of those websites.
14. TRAVEL, VISA, AND LOGISTICS DISCLAIMER
Where the Services include assistance with travel, visas, accommodation, or transportation, Asar does not guarantee visa approvals, immigration outcomes, travel availability, or accommodation standards. All such services are provided by independent third parties, and Asar is not responsible for delays, cancellations, losses, or damages arising from travel, immigration decisions, or third-party service providers.
15. DISCLAIMERS
The Services and Content are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including as to accuracy, completeness, timeliness, or fitness for a particular purpose. Asar does not warrant that the Services will be uninterrupted, error-free, or free of harmful components, or that any Content (including Healthcare Provider, insurance, or cost-related information) is accurate, current, or complete. You use the Services and rely on any Content at your own risk.
16. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable Indian law, Asar shall not be liable for any indirect, incidental, special, consequential, or exemplary damages arising out of or relating to your use of, or inability to use, the Services, including loss of data, loss of goodwill, or any medical malpractice, negligence, or acts or omissions of any Healthcare Provider, even if Asar has been advised of the possibility of such damages. Nothing in this clause excludes liability that cannot be excluded under applicable Indian consumer-protection law.
17. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Asar, its employees, officers, directors, and affiliates from claims, liabilities, damages, and expenses (including reasonable legal fees) arising from: your use of the Services; your violation of this Agreement; or your infringement of any third party’s rights.
18. TERMINATION
We may suspend, terminate, or restrict your access to the Services, with or without notice, if we reasonably believe you have violated this Agreement, engaged in fraudulent or unlawful conduct, or for extended account inactivity. All provisions of this Agreement which by their nature should survive termination (including clauses on liability, indemnification, and dispute resolution) shall survive.
19. FORCE MAJEURE
Asar shall not be liable for delay or failure to perform resulting from events beyond its reasonable control, including acts of God, pandemics, natural disasters, governmental action, travel restrictions, labour disputes, or telecommunications or power failures.
20. GOVERNING LAW AND DISPUTE RESOLUTION
20.1 Governing Law
This Agreement shall be governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles.
20.2 Arbitration
Any dispute, controversy, or claim arising out of or in connection with this Agreement, including any question regarding its existence, validity, interpretation, or termination, shall be referred to and finally resolved by arbitration administered by the Delhi International Arbitration Centre (“DIAC”), in accordance with the DIAC (Arbitration) Rules in force at the time of commencement of the arbitration, which rules are deemed to be incorporated by reference into this clause.
20.3 Seat, Number of Arbitrators, and Language
The seat and venue of arbitration shall be New Delhi, India. The arbitral tribunal shall consist of a sole arbitrator, to be appointed in accordance with the DIAC Rules. The arbitration proceedings shall be conducted in the English language. The arbitration shall be governed by the Arbitration and Conciliation Act, 1996 (as amended).
20.4 Award and Costs
The arbitral award shall be final and binding on the parties, and judgment on the award may be entered in any court having jurisdiction. Each party shall bear its own costs unless the tribunal directs otherwise.
20.5 Interim Relief
Nothing in this clause prevents either party from seeking interim or emergency relief from a court of competent jurisdiction at New Delhi, which shall have exclusive jurisdiction for that limited purpose, or from approaching a regulator (including the Data Protection Board of India) on matters within its statutory jurisdiction.
20.6 Regional Carve-Out
If you are located in the EEA, UK, or Switzerland, nothing in this clause 20 deprives you of the protection of any mandatory consumer-protection provision of the law of your habitual residence that would apply notwithstanding this choice-of-law and forum clause (including under Regulation (EC) No 593/2008 (“Rome I”) or equivalent local law), or of your right to bring proceedings in, or defend proceedings before, the courts of your habitual residence where applicable mandatory law so entitles you as a consumer. If you are located in the United States, this clause 20 is additionally subject to Section 26 (Additional Terms for U.S. Consumers) below. [Drafting note: a foreign-seated arbitration clause carries meaningful enforceability risk against individual EU and U.S. consumers depending on the value and nature of the claim, local consumer-arbitration rules, and how the Terms were presented (clickwrap vs. browsewrap). Have this clause specifically reviewed by counsel in each region where you have a material consumer base.]
21. LIMITATION OF CLAIMS
No action arising out of or in connection with this Agreement, however framed, may be brought more than one (1) year after the cause of action arose; claims brought thereafter are time-barred, to the extent permitted under applicable law.
22. SEVERABILITY
If any provision of this Agreement is held invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be replaced by a valid provision that most closely reflects the parties’ original intent.
23. ENTIRE AGREEMENT
This Agreement, together with the Privacy Policy, Cookie Policy, and any additional terms applicable to specific features, constitutes the entire agreement between you and Asar regarding the Services and supersedes all prior agreements on the subject. Our failure to enforce any provision does not constitute a waiver of that provision.
24. GRIEVANCE OFFICER AND INTERMEDIARY DUE DILIGENCE
In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have appointed a Grievance Officer for complaints relating to Content on the Site, including user-submitted reviews:
Grievance Officer: [Insert Name]
Email: privacy@asar.care
Address: Asar Healthtech & Innovation Lab Private Limited, SCO-47, M3M 113 Market, Dwarka Expy, Sector 113, Bajghera, Gurugram, Haryana 122017, India
We will acknowledge complaints promptly and address them within the timelines prescribed under applicable law.
25. ADDITIONAL TERMS FOR USERS IN THE EUROPEAN ECONOMIC AREA, UNITED KINGDOM, AND SWITZERLAND
25.1 Application
This Section 25 applies where you are located in the EEA, UK, or Switzerland and are contracting with us as a consumer, and supplements the general provisions above.
25.2 Right of Withdrawal
If you conclude an engagement with us at a distance (for example, entirely online or by phone, without an in-person meeting), you may have a right to withdraw from that contract within fourteen (14) calendar days without giving any reason, under the EU Consumer Rights Directive (2011/83/EU) as implemented in your country, or the UK equivalent. To exercise this right, notify us at info@asar.care with a clear statement of your decision to withdraw before the period expires. If you expressly request that we begin coordinating your care before the withdrawal period ends, you acknowledge that: (a) you may lose your right of withdrawal once our coordination service has been fully performed; and (b) if you withdraw before full performance, you may be required to pay an amount proportionate to the services already provided up to the point you notified us of withdrawal. This right of withdrawal does not extend to any independent Healthcare Provider’s own terms, which they will provide to you separately.
25.3 Statutory Rights Preserved
Nothing in these Terms limits any statutory right you have as a consumer under the law of your habitual residence that cannot be excluded or limited by agreement, including rights relating to the conformity, quality, or performance of services, which exist independently of, and in addition to, the rights described in this Agreement.
25.4 Complaints and Out-of-Court Resolution
If you have a complaint you are unable to resolve with us directly, you may contact the consumer dispute-resolution body or alternative dispute resolution (“ADR”) entity applicable in your country of residence; a directory of such bodies is maintained by the European Commission’s consumer-redress portal. This does not limit your right to bring a claim in accordance with clause 20.6 above.
26. ADDITIONAL TERMS FOR USERS IN THE UNITED STATES
26.1 Application
This Section 26 applies where you are a resident of the United States and supplements clause 20 above. This arbitration agreement is governed by the Federal Arbitration Act, 9 U.S.C. §§ 1–16, to the extent applicable.
26.2 Right to Opt Out of Arbitration
You may opt out of the arbitration agreement in clause 20 by sending written notice to info@asar.care within thirty (30) days of the date you first accept these Terms, stating your name, account details, and a clear statement that you wish to opt out of arbitration. If you timely opt out, neither you nor Asar will be required to arbitrate, and either party may bring a claim in a court of competent jurisdiction, subject to the other provisions of these Terms. Opting out of arbitration does not affect any other provision of these Terms, including clause 20.1 (Governing Law).
26.3 Class Action Waiver
To the extent permitted by applicable law, you and Asar agree that any arbitration or court proceeding will be conducted only on an individual basis, and not as part of a class, consolidated, or representative action. If a court or tribunal determines this waiver to be unenforceable as to a particular claim or request for relief, that claim or request must be severed and pursued in court, and all other claims remain subject to arbitration.
26.4 Small Claims Carve-Out
Either party may bring an individual claim in small claims court in lieu of arbitration, provided the claim qualifies for that court’s jurisdiction and remains on an individual basis.
26.5 Right to File with a Regulator
Nothing in clause 20 or this Section 26 limits your right to file a complaint with the U.S. Federal Trade Commission, your state Attorney General, or another applicable regulator.
27. NOTICES
Any notice under this Agreement shall be in writing and sent to the addresses set out in clause 28, or to such other address as either party may notify in writing.
28. CONTACT US
Asar Healthtech & Innovation Lab Private Limited
Email: info@asar.care / support@asar.care
Phone: +91 97188 62727
Address: SCO-47, M3M 113 Market, Dwarka Expy, Sector 113, Bajghera, Gurugram, Haryana 122017, India
29. CHANGES TO THESE TERMS
We may update these Terms from time to time. We will notify you of material changes by posting an updated version with a revised “Last Updated” date. Your continued use of the Services after such changes constitutes acceptance of the amended Terms.
30. GOVERNING LANGUAGE
These Terms are drafted in English. In the event of any conflict between an English version and a translation, the English version shall prevail.
